Privacy Policy

Last Updated: January 2, 2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our transcription service. We're committed to being transparent about our data practices and keeping your information secure.

2. Information We Collect

Account Information

• Email address
• Username
• Discord ID
• Account creation date

Usage Information

• Number of transcription requests per day
• Date and time of your last request
• Duration of audio files processed (we do not store the audio files themselves)
• Status of transcription jobs

Subscription Information

• Your trial period start and end dates
• Basic subscription status (active/canceled)
• Period end date for managing your access
• Stripe subscription ID for referencing your subscription

Important Payment Security Note: KittyType does not store any payment information or credit card details. All payment processing and storage is handled securely by Stripe, our trusted payment processor. We only maintain the minimum required information to manage your subscription status and access to our services. Your payment details are never stored on our servers.

When you make a payment:

• All payment processing happens on Stripe's secure infrastructure
• Credit card numbers, CVV codes, and other payment details are processed and stored solely by Stripe
• We receive only publicly shareable identifiers and your subscription status
• Subscription updates are handled via secure Stripe webhooks

3. How We Use Your Information

We use your information to:

• Provide our transcription service
• Manage your account and subscription
• Track usage for billing purposes
• Monitor and improve our service
• Communicate service updates
• Prevent abuse of our service

4. Important Privacy Features

• We DO NOT store any audio files
• We DO NOT store transcription results
• All processing happens in real-time
• We only maintain logs of usage statistics (duration and completion status)

5. Data Processing and Storage

• Data is processed and stored on Google Cloud Platform's global infrastructure
• Your data may be stored in multiple geographic regions for redundancy and performance
• We ensure appropriate safeguards for international data transfers through Google Cloud's compliance frameworks
• All data is encrypted in transit and at rest
• Payment processing is handled by Stripe
• Data is retained only as long as necessary or as required by law

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt out of non-essential communications

7. Cookie Usage

We use only essential cookies to:

• Keep you logged in
• Remember your preferences
• Ensure service functionality

8. Data Sharing

We do not sell your personal data. We only share your information with:

• Stripe (for payment processing)
• Service providers who help us operate our service (with appropriate data protection agreements)

9. Security

We protect your data using:

• Encryption in transit and at rest
• Secure access controls
• Regular security updates
• Automated threat monitoring

10. Children's Privacy

Our service is not intended for users under 16 years of age. We do not knowingly collect data from children under 16 years of age. If we discover we have collected data from a child under 16, we will promptly delete such information.

11. International Users

European Union Users

We comply with GDPR requirements. You have additional rights including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to report concerns to your local data protection authority

California Residents

Under CCPA/CPRA, you have specific rights regarding your personal information. You may:

• Request disclosure of data collection and sharing practices
• Request deletion of personal information
• Opt out of data sharing (though we don't share data for marketing purposes)
• Exercise these rights without discrimination

12. Contact Us

For data protection and privacy requests (including GDPR and CCPA/CPRA):

• Privacy Officer: privacy@kittytype.com
• Legal Department: legal@kittytype.com

For general support and other inquiries:

• Customer Support: support@kittytype.com

Additional contact methods:

• Direct Contact Form: Contact Page

13. Response Times

We aim to respond to privacy requests within 30 days. Complex requests may take up to 90 days, but we'll keep you informed of progress. We handle privacy requests free of charge unless they are manifestly unfounded or excessive.